Terms and Conditions

General vehicle rental conditions:

• Reservation should be least 24 hours in advance.
• The daily rate applies for up to 24 hours of rental.
• The minimum age for customers and additional drivers is 23 years.
• Customers with a minimum age of 21 years are allowed and at least 1 year with drive license, applying additional charges (US$ 5.00 per day + tax) with exceptions in some vehicle models.
• The maximum age for clients and drivers is 70 years.
• you will need to present a valid driver’s license, an ID (either passport or country ID), and a credit or debit card for the rental deposit (restrictions apply in rentals with debit cards)
• The credit card must be in the customer´s name.
• SLI coverage is mandatory in Payless Car rental Nicaragua. (Cost per day US$ 12.99 +IVA).

To rent a car you need:

• Identification Document (Identity or passport in the case of foreigners).
• Valid driver’s license.
• Automobile and/or traffic ticket are not allowed.
• A major credit or debit card when renting the vehicle for deposit.

Guarantee deposit and cancellation:

• For Rental a deposit is required on a credit or debit card, which ranges between $300.00 and $800.00 depending on the category of vehicle and duration of the rental. For debit card deposit it is required a minimum amount of $500 to $1,500.00 additionally the costumer must prepay the rent. (Restrictions apply in rentals with debit cards, according to vehicle models).

• Deposit will be refunded after vehicle is returned to Payless Car Rental and the amounts due have been paid, the estipulate time is between 10 or 15 days after received the vehicle for credit card and maximum 30 days for debit card, if vehicle doesn´t show any noncompliance or if there are amounts to be paid, Payless Car Rental will apply deposit, for the total or partial payment.

• For Car Rental Receipt (bill) you can use credit card, debit card or cash (prepayment in advance or cancellation at the end of rental).

• Payless Car Rental Nicaragua does not allow the initial deposit to be with a Discover card, only for rental receipt (bill).

Fuel: 

• Vehicle is delivered to the customer with fuel tank full and must be returned to the Lessor with the same level as it was at the time of delivery, under penalty of being charged the cost of the missing fuel, this information is specified in the rental agreement.

Policies for Additional Drivers:

• The additional driver must be over 23 years old and less than or equal to 70 years.
• Additional Drivers with a minimum age of 21 years are allowed and at least 1 year with drive license, applying additional charges (US$ 5.00 per day + tax) with exceptions in some vehicle models.
• Have a valid driving license.
• Automobile and/or traffic ticket are not allowed
• Have the appropriate driver license category for the type of vehicle rented.
• All required documents will be scanned and/or photocopied by Payless Car Rental.
• The additional drivers must be present all necessary documents to be added and sign them at the Payless office at the moment of the rental and have been authorized by the renter.
• An additional driver may only be added to the contract at a rental location and may be added or removed in the middle of the contract. When adding an additional driver in the middle of the contract both the renter and the additional driver must be present at the location.
• Each additional driver should be registered by the renter at the rental counter at the time of check-in. If an additional driver needs to be registered during the rental, the Payless vehicle must be brought to the location for inspection.
• There is no additional driver fee for a spouse or domestic partner. For other additional drivers, there is a charge of $5.00 per day for each additional authorized driver.
• The maximum number of additional drivers will be 4. (Additional charge may apply). 
• The maximum amount to pay for each additional driver will be US $ 100 per month per rental agreement.
• We reserve the right to check the driver's license against Payless Rental Car standards and refuse to rent if those standards are violated.
• The additional driver cannot change the original rental contract, or any of its terms.

Policies for prepayment reservation:

• Advance reservation is required (generally 24 hours) to take advantage of pre-payment options.
• The minimum age for clients and drivers is 23 years.
• Customers with a minimum age of 21 years are allowed, applying additional charges (US$ 5.00 per day + tax) with exceptions in some vehicle models.
• You will need to present a valid driver’s license, an ID (either passport or country ID), and a Credit for the rental deposit.
• A mayor credit/debit card and a valid driver's license in the name of the renter will be required at the time of rental. The credit card presented must be the same credit card used to prepay the reservation on line.
• For Rental an additional deposit is required on a credit or debit card, which ranges between $300.00 and $800.00 or more depending on the category of vehicle and duration of the rental. For debit card deposit it is required a minimum amount of $500 to US$ 1,500.00 or more (Restrictions apply in rentals with debit cards, according to vehicle model). For debit car no apply 4x4 vehicles.
• SLI is mandatory in Nicaragua, there is a charge of $12.990 per day + tax. Other coverages are optional.
• Minimum time for rental 24 hours, maximum 30 days. in case your prepaid reservation for longer than stipulated, the contract must be renewed monthly and the Payless vehicle must be brought to the location for inspection.
• Prepayments are non-transferable.

changes are not allowed on prepaid reservations:

• If you need to change a prepayment reservation, you must contact the Reservations Department by what’s App (505) 8697-8080, call (505) 2255-9005 or submitted by emailing at reservaciones@payless.com.ni “additional charges may apply". 

Penalty for canceling a on line reservation with advance payment:

• Cancellations received between 24 - 72 hours before the pickup time of your reservation, the penalty will be $ 25.00 (twenty-five US dollars) or the total of the rent (in case the pre-payment is less than the penalty charge) and will be charged from the same credit or debit card with which you made the pre-payment.
• Cancellations received less than 24 hours before the pickup time of your reservation, the penalty will be 50.00 (fifty US dollars) or the total of the rent (in case the pre-payment is less than the penalty charge) and will be charged from the same credit or debit card with which you made the pre-payment This penalty also applies if the client does not meet any of the rental requirements.
• Once the reservation has been made with pre-payment included, if the vehicle is returned before the date agreed in the rental agreement, no refund will be made.

Penalty for No show:

• If you do not show up at the time of booking, your vehicle will be reserved for an additional 2 hours. Upon passing that time the full amount of the reservation will be charged and the vehicle will be released and can be rented by another customer.

Request for Refunds If applicable:

• Refund Requests for canceled reservations must be submitted by emailing reservaciones@payless.com.ni, reserve@payless.com.ni or calling (505) 2255-9005, WhatsApp (505) 8697-8080 during business hours from 8:00 a.m. at 5:30 p.m. Monday to Friday, Nicaragua time zone.
• The request for refund must be made by the customer for a maximum of 15 days after the date of cancellation of the online reservation otherwise the refund will not be made.
• Refunds cannot be paid at the counter, or cash, these will be credited to the same credit or debit card used to make the on-line pre-payment, within 15 business days after receiving your request.

            Refusal to Execute the Rental Agreement:

In the event that the Renter or the Driver falls under any of the provisions set forth below, the Rental Agreement shall not be executed.

1. If the driver's license and ID required to operate the Rental Vehicle is not presented to the Company, or if the Renter or the Driver does not consent to the submitting of a copy of the driver’s license of such Driver even though the Company has made a request thereof.
2. If the Renter or the Driver is deemed to be under the influence of alcohol.
3. If the Renter or the Driver presents toxic symptoms due to narcotics, stimulant drugs, thinner, etc.
4. If the Renter or the Driver has defaulted on the payment of rental charges or other payments owed to the Company with respect to past rentals.
5. If the Renter or the Driver had automobile insurance coverage refused with respect to past rent any violation of the terms and conditions for rental or the insurance policies.
6. If the Renter or the Driver used any violent acts or statements or demanded any burden exceeding a reasonable range against employees or other related parties of the Company in relation to a transaction with the Company.
7. If the Renter or the Driver damaged the credit of the Company or interfered with the business of the Company by spreading false information, or by use of fraudulent means or force.
8. If the Renter or The Driver present fake documents for the rental agreement.
9. If the Renter or the Driver does not meet any conditions as separately prescribed.
10. If Payless Car Rental, otherwise determines inappropriate, we reserve the right to refuse services.