Terms and Conditions

General vehicle rental conditions:

• Reservation should be least 24 hours in advance.
• The daily rate applies for up to 24 hours of rental.
• The minimum age for customers and additional drivers is 23 years.
• Customers with a minimum age of 21 years are allowed and at least 1 year with drive license, applying additional charges (US$ 5.00 per day + tax) with exceptions in some vehicle models.
• The maximum age for clients and drivers is 70 years.
• you will need to present a valid driver’s license, an ID (either passport or country ID), and a credit or debit card for the rental deposit (restrictions apply in rentals with debit cards)
• The credit card must be in the customer´s name.
• SLI coverage is mandatory in Payless Car rental Nicaragua. (Cost per day US$ 12.99 +IVA).

To rent a car you need:

• Identification Document (Identity or passport in the case of foreigners).
• Valid driver’s license.
• Automobile and/or traffic ticket are not allowed.
• A major credit or debit card when renting the vehicle for deposit.

Guarantee deposit and cancellation:

• For Rental a deposit is required on a credit or debit card, which ranges between $300.00 and $800.00 depending on the category of vehicle and duration of the rental. For debit card deposit it is required a minimum amount of $500 to $1,500.00 additionally the costumer must prepay the rent. (Restrictions apply in rentals with debit cards, according to vehicle models).

• Deposit will be refunded after vehicle is returned to Payless Car Rental and the amounts due have been paid, the estipulate time is between 10 or 15 days after received the vehicle for credit card and maximum 30 days for debit card, if vehicle doesn´t show any noncompliance or if there are amounts to be paid, Payless Car Rental will apply deposit, for the total or partial payment.

• For Car Rental Receipt (bill) you can use credit card, debit card or cash (prepayment in advance or cancellation at the end of rental).

• Payless Car Rental Nicaragua does not allow the initial deposit to be with a Discover card, only for rental receipt (bill).

Fuel: 

• Vehicle is delivered to the customer with fuel tank full and must be returned to the Lessor with the same level as it was at the time of delivery, under penalty of being charged the cost of the missing fuel, this information is specified in the rental agreement.

Policies for Additional Drivers:

• The additional driver must be over 23 years old and less than or equal to 70 years.
• Additional Drivers with a minimum age of 21 years are allowed and at least 1 year with drive license, applying additional charges (US$ 5.00 per day + tax) with exceptions in some vehicle models.
• Have a valid driving license.
• Automobile and/or traffic ticket are not allowed
• Have the appropriate driver license category for the type of vehicle rented.
• All required documents will be scanned and/or photocopied by Payless Car Rental.
• The additional drivers must be present all necessary documents to be added and sign them at the Payless office at the moment of the rental and have been authorized by the renter.
• An additional driver may only be added to the contract at a rental location and may be added or removed in the middle of the contract. When adding an additional driver in the middle of the contract both the renter and the additional driver must be present at the location.
• Each additional driver should be registered by the renter at the rental counter at the time of check-in. If an additional driver needs to be registered during the rental, the Payless vehicle must be brought to the location for inspection.
• There is no additional driver fee for a spouse or domestic partner. For other additional drivers, there is a charge of $5.00 per day for each additional authorized driver.
• The maximum number of additional drivers will be 4. (Additional charge may apply). 
• The maximum amount to pay for each additional driver will be US $ 100 per month per rental agreement.
• We reserve the right to check the driver's license against Payless Rental Car standards and refuse to rent if those standards are violated.
• The additional driver cannot change the original rental contract, or any of its terms.

Policies for prepayment reservation:

• Advance reservation is required (generally 24 hours) to take advantage of pre-payment options.
• The minimum age for clients and drivers is 23 years.
• Customers with a minimum age of 21 years are allowed, applying additional charges (US$ 5.00 per day + tax) with exceptions in some vehicle models.
• You will need to present a valid driver’s license, an ID (either passport or country ID), and a Credit for the rental deposit.
• A mayor credit/debit card and a valid driver's license in the name of the renter will be required at the time of rental. The credit card presented must be the same credit card used to prepay the reservation on line.
• For Rental an additional deposit is required on a credit or debit card, which ranges between $300.00 and $800.00 or more depending on the category of vehicle and duration of the rental. For debit card deposit it is required a minimum amount of $500 to US$ 1,500.00 or more (Restrictions apply in rentals with debit cards, according to vehicle model). For debit car no apply 4x4 vehicles.
• SLI is mandatory in Nicaragua, there is a charge of $12.990 per day + tax. Other coverages are optional.
• Minimum time for rental 24 hours, maximum 30 days. in case your prepaid reservation for longer than stipulated, the contract must be renewed monthly and the Payless vehicle must be brought to the location for inspection.
• Prepayments are non-transferable.

changes are not allowed on prepaid reservations:

• If you need to change a prepayment reservation, you must contact the Reservations Department by what’s App (505) 8697-8080, call (505) 2255-9005 or submitted by emailing at reservaciones@payless.com.ni “additional charges may apply". 

Penalty for canceling a on line reservation with advance payment:

• Cancellations received between 24 - 72 hours before the pickup time of your reservation, the penalty will be $ 25.00 (twenty-five US dollars) or the total of the rent (in case the pre-payment is less than the penalty charge) and will be charged from the same credit or debit card with which you made the pre-payment.
• Cancellations received less than 24 hours before the pickup time of your reservation, the penalty will be 50.00 (fifty US dollars) or the total of the rent (in case the pre-payment is less than the penalty charge) and will be charged from the same credit or debit card with which you made the pre-payment This penalty also applies if the client does not meet any of the rental requirements.
• Once the reservation has been made with pre-payment included, if the vehicle is returned before the date agreed in the rental agreement, no refund will be made.

Penalty for No show:

• If you do not show up at the time of booking, your vehicle will be reserved for an additional 2 hours. Upon passing that time the full amount of the reservation will be charged and the vehicle will be released and can be rented by another customer.

Request for Refunds If applicable:

• Refund Requests for canceled reservations must be submitted by emailing reservaciones@payless.com.ni, reserve@payless.com.ni or calling (505) 2255-9005, WhatsApp (505) 8697-8080 during business hours from 8:00 a.m. at 5:30 p.m. Monday to Friday, Nicaragua time zone.
• The request for refund must be made by the customer for a maximum of 15 days after the date of cancellation of the online reservation otherwise the refund will not be made.
• Refunds cannot be paid at the counter, or cash, these will be credited to the same credit or debit card used to make the on-line pre-payment, within 15 business days after receiving your request.

            Refusal to Execute the Rental Agreement:

In the event that the Renter or the Driver falls under any of the provisions set forth below, the Rental Agreement shall not be executed.

1. If the driver's license and ID required to operate the Rental Vehicle is not presented to the Company, or if the Renter or the Driver does not consent to the submitting of a copy of the driver’s license of such Driver even though the Company has made a request thereof.
2. If the Renter or the Driver is deemed to be under the influence of alcohol.
3. If the Renter or the Driver presents toxic symptoms due to narcotics, stimulant drugs, thinner, etc.
4. If the Renter or the Driver has defaulted on the payment of rental charges or other payments owed to the Company with respect to past rentals.
5. If the Renter or the Driver had automobile insurance coverage refused with respect to past rent any violation of the terms and conditions for rental or the insurance policies.
6. If the Renter or the Driver used any violent acts or statements or demanded any burden exceeding a reasonable range against employees or other related parties of the Company in relation to a transaction with the Company.
7. If the Renter or the Driver damaged the credit of the Company or interfered with the business of the Company by spreading false information, or by use of fraudulent means or force.
8. If the Renter or The Driver present fake documents for the rental agreement.
9. If the Renter or the Driver does not meet any conditions as separately prescribed.
10. If Payless Car Rental, otherwise determines inappropriate, we reserve the right to refuse services.

RENTAL AGREEMENT PAYLESS CAR RENTAL -NICARAGUA

 Eco Alquileres, S.A. (ECALSA), (the owner), whose registered office is located in the city of Managua, administrative offices in front of Enel Central, Pista Juan Pablo II, hereafter referred to in this contract as THE COMPANY, and the person(s) indicated on the front page of this contract (the RENTER), hereafter referred to as THE CUSTOMER, enter into the Rental Contract contained in the following clauses:

 CLAUSES

1. OBJECT OF THE RENTAL AGREEMENT: THE COMPANY gives to the CUSTOMER and the CUSTOMER receives in lease, to its full satisfaction, a vehicle in good mechanical, bodywork and paint condition, with all the regulatory documentation to circulate, with the equipment and accessories that are detailed in the delivery form of the vehicle that the CUSTOMER subscribes, property of THE COMPANY, identified in this contract and that will be called hereinafter THE VEHICLE. With the signature that the CUSTOMER leaves registered in the printed form of the Rental Contract, the CUSTOMER accepts each and every one of the conditions established in the link https://payless.com.ni/tc The form printed and signed by the CUSTOMER and the link https://payless.com.ni/tc, form an integral part and are considered as a single rental contract.

1. VALUE OF THE RENTAL AND DEPOSIT: The Counter products, coverages, rental rate is established on the front of this agreement, as well as the amount that THE CUSTOMER delivers to the COMPANY as a deposit (in credit and debit cards), as a guarantee of compliance of the obligations contracted in the rental agreement, without prejudice to the responsibilities for the violations committed to the clauses of the agreement. THE CUSTOMER authorizes THE COMPANY to dispose of the deposit, totally or partially, as it deems appropriate, in order to cover any of the obligations arising from THE CUSTOMER, notifying in advance by any medium of communication provided by the CUSTOMER.  Furthermore, THE CUSTOMER stipulates that he/she assumes any difference between the deposit and the charges derived from the liability agreed in this contract and authorizes THE COMPANY to make the payment of the amount exceeding the deposit, deducting from the amount available in his/her credit/debit cards or any other value left as guarantee in this contract. The excess may be due to the fact that THE CUSTOMER uses THE VEHICLE for longer than the agreed time, damages caused to the leased property or any other economic damage suffered by THE COMPANY as a result of the breach of this contract by THE CUSTOMER.

1. COVERAGES: THE COMPANY offers coverage to THE CUSTOMER to limit its liability for damages caused to the VEHICLE, to the passengers of the VEHICLE or to third parties, which are defined below:

• Coverage with Deductible, Collision and Theft (CDW): If THE CUSTOMER accepts this coverage, it can reduce its liability as follows: In case of total theft of the VEHICLE, THE CLIENT would pay only twenty percent (20%) of the value of the VEHICLE and in case of damages he or she would pay up to a maximum of USD $1,000.00. This coverage is valid only within the national territory. This coverage is included in the C2 packages.

• Coverage with Deductible for Theft and Zero Deductible for Collision (SCDW): Accepting the SCDW exempts THE CUSTOMER from total responsibility in the event of a collision and 80% of the value of the VEHICLE in case of total theft. This coverage is valid only within the national territory.  This coverage is included in the C3, C5 and full cover packages.

• Territorial Extension and Disturbance Coverage (ETD): The Territorial Extension and Disturbance Coverage is complementary to the previous coverage (SCDW) and protects identically to it. It is mandatory for rentals outside the national territory and activates outside Nicaragua the rest of the coverages accepted by THE CUSTOMER. It also covers scratches and partial thefts within the national territory during a disturbance.

• Tire and Windshield Coverage (CLP): This coverage releases the responsibility of THE CUSTOMER in case of damage to the tire (s) and/or all windows and windshield of the Payless vehicle. It does not cover theft.

• Relief of Third Party Liability (SLI): For SLI coverage, THE COMPANY will pay damages to third parties, if any, up to the amount of USD 15,000.00, broken down as follows: maximum USD 5,000.00 for injuries to a person, maximum USD 5,000.00 additional for more than one injured and maximum USD 5,000.00 for material damages, limiting said payment to the amount of the invoice for restoration or repair (previous presentation by THE CUSTOMER of the requirements demanded by the insurance company of THE COMPANY), both in bodily and material damage. This coverage has a 20% deductible, which must be paid by THE CUSTOMER to activate it. This coverage is MANDATORY in Nicaragua.

• Individual Accident Protection (PIA): If THE CUSTOMER accepts this coverage and he or she and/or his or her passenger (s) suffers an injury resulting from a VEHICLE collision, THE COMPANY will pay for medical expenses, through our insurance company, up to a maximum amount of USD 5,000.00 for the total passengers of the VEHICLE, THE CUSTOMER must meet the requirements demanded by the insurer to activate the coverage.

-Partial Damage Coverage (CDP) included in the C5 packages: This coverage protects THE CUSTOMER in case of scratches, dents, damage to: keys, antennas, side and rear windows, handles, side mirrors, lights and other damages to the VEHICLE body. For this coverage THE COMPANY will assume a maximum of US $ 500.00. If the amount of damage exceeds this value THE CUSTOMER will pay the surplus. Does not cover partial theft, damage to the interior of the VEHICLE or mechanical damage resulting from misuse of the VEHICLE.

-Partial Damage Coverage (CDP+) included in Full Cover: This coverage protects the CUSTOMER in case of scratches, scrapes, dents, damages to: keys, antennas, hands, side mirrors, stops and other damages to the vehicle body. It covers partial thefts and damages inside the vehicle. For this coverage THE COMPANY will pay a maximum of US$800.00 for partial damage and a maximum of US$500.00 for partial theft. If the amount of damage/theft exceeds this amount, THE CUSTOMER will be responsible for the excess. Does not cover mechanical damage resulting from misuse of the VEHICLE.

-Individual Partial Damage Coverage (CDPI-P): This coverage protects the customer in case of scratches, scrapes, dents, damage to: keyholes, antennas, hands, side mirrors, stops and other damages to the vehicle body, must not be the result of a collision with another vehicle. For this coverage the company will assume a maximum of US $ 500.00 for partial damages and a maximum of US$ 300.00 If the amount of damage/theft exceeds this value, the CUSTOMER shall pay the excess. It does not cover damage to the interior of the VEHICLE or mechanical damage resulting from misuse of the VEHICLE. This coverage must be taken with the SLI or C2.  In order to activate this partial coverage, the CUSTOMER must complete and sign the internal accident report at the COMPANY.

Road Assistance Coverage (CAC/RSN): It is a coverage for roadside assistance, assistance will be given in case of an unexpected emergency or mishap. Covers key rescue service, replacement for key loss, tire replacement, low tire assistance, if the vehicle runs out of fuel, and battery problems. Keep in mind that the rental could incur additional cost for replacement, loss or damage. The assistance service will only be given once per rental agreement, the additional assistance will be charged at a set rate.

4. REQUIREMENTS FOR COVERAGES TO BE ACTIVATED AND PAID: The following conditions are essential for coverage to be activated and paid: (a) Immediately report the accident to both the Traffic Police and the COMPANY; (b) submit to the COMPANY no more than 48 hours after the collision the Traffic Police Accident Certificate and within 15 days after the collision the other documents that THE COMPANY requires. THE COMPANY will not accept Accident Reconstruction Certificate; (c) withdraw, where THE COMPANY indicates, the payment of the benefits of the coverage (s) no later than 90 days after the incident occurred.

5. OMISSION OF COVERAGES: THE COVERAGES DO NOT COVER: (a) Partial thefts (glass, mirrors, tires or any other part of the VEHICLE that is needed in relation to the state in which it was delivered to THE CUSTOMER); (b) legal expenses or legal costs; (c) damage to tires, wheels or other parts of the VEHICLE, which are not the result of a collision against another vehicle;(d) collision against fixed objects; (e) if THE CUSTOMER violates any clause of this rental agreement; (f) if the VEHICLE driver is not registered in the “Additional Driver” format, supplement to this contract; (g) if THE CUSTOMER reaches agreements with those affected by the accident without authorization from THE COMPANY; (h) if THE CUSTOMER leaves the scene of the accident without the authorization of the Police or personnel of THE COMPANY; (i) if THE CUSTOMER surpasses from the date of return of the VEHICLE according to the rental agreement; (j) if THE CUSTOMER or the additional driver (whoever is driving) refuses to take a drug or alcohol test upon request by the Police or THE COMPANY; (k) when the damages were caused to properties that are under the control, care or custody of THE CUSTOMER; (l) in the cases referred to in clause No.7; (m) damage caused by acts of nature such as earthquakes, floods, volcanic eruptions; (n) damages caused on purpose by THE CUSTOMER; (o) when the Traffic regulations or any other rule of national law, municipal provisions or international treaties are violated.

6. LIABILITY FOR DAMAGES AND FINES:If THE VEHICLE is damaged, THE CUSTOMER will pay THE COMPANY the amount of the VEHICLE repairs valued by any workshop authorized by THE COMPANY plus the rental amount until THE VEHICLE has been repaired and received to satisfaction by THE COMPANY. The following shall be borne by THE CUSTOMER: (a) The damages caused to the VEHICLE while it is in the CUSTOMER'S possession, no matter who is to blame, said damages must be paid to THE COMPANY within 72 hours of being caused;(b) damages caused to people traveling in THE VEHICLE; (c) damage or loss of items found within the VEHICLE; (d) damages caused to third parties due to an accident involving the VEHICLE; (e) the economic sanctions for violations committed by THE CUSTOMER to the rules, regulations and traffic laws, being responsible for the criminal, civil and/or administrative consequences that arise; (f) the hidden damages found in THE VEHICLE after its delivery. If any charge of the foregoing is not paid by THE COSTUMER at the time of issuing a collection invoice, the latter authorizes THE COMPANY to charge said amount on file with a credit or debit card. If by this means it is not possible to recover the debt, THE COMPANY will proceed to collect by extrajudicial or judicial means.

7. OBLIGATIONS OF THE CUSTOMER FOR THE RENTED VEHICLE: THE CUSTOMER will not drive THE VEHICLE: (a) as a commercial passenger transport, trailer or other public service; will not under rent or permit handling by third parties, unless it is an "additional driver (s)" registered (s) and authorized (s) in the format "Additional Driver", nor will it otherwise dispose of the VEHICLE without the written consent of THE COMPANY; (b) outside the national territory without prior written authorization from THE COMPANY; (c) to transport cargo or packages above the capacity of the VEHICLE; (d) in car races or any other sport; (e) by roads not authorized for public transit or not suitable for transit with THE VEHICLE; (f) on beaches, rivers, streams or any body of water; (g) under the influence of alcohol; (h) without a license issued by the competent authority; (i) under the influence of drugs, narcotics, psychotropics or stimulants; (j) speeding; (k) in political activities, demonstrations, public disorders, caravans, parades, employers' parties, uprisings, riots, raids, strikes, labor disturbances, smuggling, wars, guerrillas, revolutions and the like, arms transport, explosives, ammunition, drugs and in general in any illegal or dangerous activity; (l) in any other violation of traffic laws and regulations, municipal laws and regulations and national laws. THE CUSTOMER must not deliver THE VEHICLE under the following conditions: (a) with strong odors (cigar, tobacco, fish, etc.), (b) extremely dirty, (c) with burned or damaged upholstery. If THE CUSTOMER delivers THE VEHICLE in any of the aforementioned conditions, a surcharge will be charged.

8) UPDATE OF THE INFORMATION: THE CUSTOMER undertakes to immediately inform THE COMPANY of any change of address, telephone or any other information provided by him in this rental agreement.

9) RETURN OF THE RENTED VEHICLE: At the end of the stipulated rental time in this rental agreement, THE CUSTOMER must return THE VEHICLE at the rental location where it was delivered and in the same conditions in which it was received. THE CUSTOMER becomes a depositary of the VEHICLE and as long as the rental lasts, he or she will have it in the state and law of deposit, with the same responsibilities that the law establishes for the depositaries, and if he does not return it at the expiration of the rental term THE COMPANY will end the rental agreement and exercise the corresponding criminal and/or civil action against THE CUSTOMER to obtain the return of the VEHICLE.

10) MANIPULATION OF THE ODOMETER: If THE VEHICLE is rented with a charge for additional mileage than the one established in the contract and the odometer is damaged, THE CLIENT must immediately inform THE COMPANY so that it can be repaired or for another vehicle to be provided. Failure to inform or verify that the odometer has been violated, will be charged to THE CUSTOMER the amount equivalent to 500 additional kilometers per day of rent according to the rate agreed in this contract.

11) TOTAL DAMAGE: Total loss will be considered when the damage to the VEHICLE exceeds fifty percent (50%) of its market value or when the nature of the damage suffered makes its repair impractical as determined by the workshop of the commercial distributor of the vehicle.

12) PAYMENT OF THE RENTAL: THE CUSTOMER will pay the COMPANY upfront, at its address, at any of its branches or where THE COMPANY decides, the corresponding rent, according to the rates established in this agreement, plus additional charges (taxes, damage or loss not covered, repair time, use of tow service, fuel, additional kilometers, coverage or any service provided by THE COMPANY). THE COMPANY may, in the event that THE CUSTOMER does not cover the total obligation, means of extrajudicial or judicial will be taken. The obligations derived from this rental agreement will remain in force in the event that THE CUSTOMER requests an extension of the date of return of the VEHICLE, maintaining such validity until THE COMPANY receives the VEHICLE to its satisfaction. The authorization to extend the return date of the VEHICLE must be in writing. THE CUSTOMER will pay the amount of the rent every time THE COMPANY issues a charge by invoice.

13) CREDIT: If there is a balance in favor of THE COMPANY when issuing an invoice to THE CUSTOMER the undertakes to comply with the credit terms given by THE COMPANY and cancel said balance with an interest of 3% (three percent) monthly plus default interest of 5% (five percent) per month, administrative fees, with respect to the U.S. dollar, adjusted at the official exchange rate authorized by the Central Bank of Nicaragua.

14) RESERVATION OF RIGHTS: When any damage is caused, whether to the VEHICLE, to persons or property of third parties or for breach of any of the obligations contracted by THE CUSTOMER in this document, THE COMPANY reserves the right to exercise any action indistinctly criminal and/or civil against THE CUSTOMER or against a third party authorized or not authorized by THE CUSTOMER to drive THE VEHICLE, without first having to act against THE CUSTOMER, and may even straighten simultaneous actions against both. THE CUSTOMER must submit to whichever location THE COMPANY chooses.

15) CRIMINAL CLAUSE: Failure by THE CUSTOMER to comply with any of the clauses 1, 2, 3, 5, 6, 7, 9, 10, 11, 12, 13,16 of this contract will entitle THE COMPANY to demand an amount of up to 100% (one hundred percent) of the total rental amount or 100% (one hundred percent) of the value of damages caused by total or partial loss of the VEHICLE.

16) RETENTION OF THE VEHICLE: If for any reason, attributable or not attributable to THE CUSTOMER, THE VEHICLE is retained by the transit authorities, customs, police, military, judicial or any other authority, THE CUSTOMER will pay the rental amount until THE VEHICLE IS DELIVERED TO THE COMPANY.

17) JUDICIAL CLAIM: If THE CUSTOMER is affected by a traffic accident or theft of the VEHICLE and is guaranteed by the coverage offered by THE COMPANY, THE CUSTOMER authorizes THE COMPANY to claim extrajudicial or judicially to the culprit of the fact. Any recovery of the value of the damages will first cancel the portion assumed by THE COMPANY and then the amount paid by THE CUSTOMER for damages resulting from the accident or theft of the VEHICLE.

18) END OF THE RENTAL AGREEMENT: THE COMPANY may terminate this contract if THE CUSTOMER has provided false information in this document. Also, THE COMPANY reserves the right to terminate the rental agreement whenever it deems appropriate and to collect the VEHICLE at any time and place where it is located, likewise the CUSTOMER may terminate the rental agreement provided that the CUSTOMER returns the vehicle in the same condition in which it was delivered and in our official rental branches, paying the rental days and any damage to the vehicle.

19) FORGOTTEN OBJECTS: THE COMPANY does not assume responsibility for items left in THE VEHICLE by THE CUSTOMER.

The official language in Nicaragua is Spanish, therefore the clauses in this agreement are valid in this language. The English language translation is only for informative means.